online watch

how does it work?

Send your watch for FREE for a Service or Repair.

To ensure the best customer service you can now register a request online. Simply create your account, make your request, and send your watch using our free, secure postal service. We will keep in touch with you about your request via the SWICO online service centre.

step by step guide
how it works


step 01

Create an online account

In order to send your watch you will need to create an account.



step 02

Tell us about your repair

When registered tell us about your watch and create your request.



step 03

Send us your watch

When we receive your request we will send you our FREE postage label & instructions to send your watch to us safely by a Secure Royal Mail Return Service. You can track its delivery to us with the unique parcel reference you will be provided.



step 04

Watch received and assessed

We provide peace of mind by acknowledging receipt of your watch. It will then be carefully examined by our expert watchmakers to confirm the work required.



step 05

Track. Approve. Pay

If your watch is covered by a valid warranty, we will email you an expected completion date. If your watch is a out of warranty, we will email you a free no obligation estimate for your approval and you can make a payment online. If you choose not to go ahead you will have the option to reject the estimate and your watch will be returned at no cost to you.



step 06

We repair

Once your watch has been repaired, it is cleaned and inspected to ensure its meets the watch brands and swissmade high quality standards.



step 07

Receive your repaired watch

Your watch will be shipped back to you by a Secure Royal Mail service. You will be emailed the unique parcel reference to track its delivery when its on its way.






register with swissmade watchcare